Teva® Canada offers a limited one year warranty. It applies to manufacturer defects only. Any items sent to Teva® Canada that are past the one year purchase date will be evaluated on a case-by-case basis. If your item meets warranty criteria, Teva® Canada can offer an exchange or credit, but we do not perform repairs.
Items not covered under this warranty:
- Products over 1 year old from date of purchase
- General wear and tear
- Excessive wear or misuse/abuse
- Alteration
Items returned for an evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks. If a warranty return is accepted, exchanges will be shipped via standard Ground at no cost to the customer.
To open a warranty claim, please email our customer service team at cs@tevaonline.ca and include the item details (style name/number, colour, size), description of the warranty issue, pictures of the defective item and your proof of purchase.