Teva® Canada offers a limited one year warranty. It applies to manufacturer defects only. Any items sent to Teva® Canada that are past the one year purchase date will be evaluated on a case-by-case basis. If your item meets warranty criteria, Teva® Canada can offer an exchange or credit, but we do not perform repairs.

Items not covered under this warranty:

  • Products over 1 year old from date of purchase
  • General wear and tear
  • Excessive wear or misuse/abuse
  • Alteration

Items returned for an evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks. If a warranty return is accepted, exchanges will be shipped via standard Ground at no cost to the customer.

To open a warranty claim, please email our customer service team at cs@tevaonline.ca and include the item details (style name/number, colour, size), description of the warranty issue, pictures of the defective item and your proof of purchase.